HVAC Wholesale Direct is not liable for improper selection and/or installation of electrical parts and controls.Īt the end of the day we are people doing business with people in a modern environment. We issue credit after we receive credit from the manufacturer.Įlectrical parts, such as capacitors, contactors, transformers, and thermostats are NON-RETURNABLE. HVAC Wholesale Direct is not responsible for shipping or freight charges for any warranty claims made that we are helping to facilitate. We however, do not have any control over the manufacturers and their warranty practices and make no claim on honoring warranty on behalf of any manufacturer. HVAC Wholesale Direct vendor network is made up of some of the finest manufactures of HVAC products. Some manufacturers will not proceed without that additional information. These additional pieces of information will help to expedite the process in many cases.
You may be asked to provide additional information such as, a service ticket showing the diagnosis from a licensed HVAC professional, pictures of the defect, etc.
A detailed description of the defect must be provided. Many manufacturers have specific procedures that must be followed in order to process these claims. If your reason for returning the item in the instructions above is due to a manufacturer defect, you must state that in your return request, as it will affect the instructions for returning the item. We inspect every item / shipment for damage prior to tendering the items to the delivery company. Once you accept the shipment, any damage claims at that time are between the delivery company and the buyer. It's always best to take a picture and let us know, so we can make arrangements to get you a replacement as quickly as possible. It's best to refuse the delivery and notate the damage on the driver's bill. It is the buyer's responsibility to inspect for damage upon receipt from the shipping / delivery company. Occasionally, items are damaged in shipment. If the item(s) can not be returned to the shelf for resale, they will be returned to you at your expense. Refunds will always be issued back to the method of payment used for the original purchase. If they can, we will comply with your request for a replacement item(s) or a refund. Upon receipt of the item(s) back, an inspection will be performed to determine if the item(s) can be returned to the shelf or not. If the request is authorized, we will also provide instructions on how and where to return the purchase. Once we receive your request, we will respond with either an authorization to return, or deny the request with an explanation. State if you want a replacement or a refund.Provide a reason for your return request.Request a return via our Contact Us link.Any return shipping damage claims will be your responsibility. We recommend you insure the shipment against loss or damage. You are responsible for return shipping costs. If the terms and conditions have not been met, we will contact you to arrange for the items to be returned to you at your expense. If they have, we will issue a refund back to the original method of payment used at time of sale, less our original cost of shipping.
Upon receipt of the returned item(s) an inspection will be performed to ensure the above terms and conditions have been met. Return terms and conditions: Item(s) must be new and unused in the original packaging with all original documentation included. HVAC Wholesale Direct is a distributor and is not responsible for labor claims, supplies or refrigerant cost recovery or rejected manufacturer's warranty due to misapplication or for operating outside the terms of a manufacturer's warranty.Īfter 30 days, we will still accept returns but with a 15% Restocking Fee for up to 90 Days
#Sheet metal scribe install
Many manufacturers will request a copy of the contractor license or a bill of install to start the warranty procedure. We encourage you to be a licensed HVAC contractor or to hire a Licensed HVAC contractor to be sure you can truly get the manufacturer's warranty.
#Sheet metal scribe professional
Because of the professional install these products carry a longer warranty, different than found in similar products offered by big box stores for do it yourselfers. The items we offer on our website are professional grade products that are designed and built to be installed by licensed, professional tradesmen.
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